Several major chains have begun to experiment with installing tablets at each table which allow customers to place orders directly from their table. These order-taking-tablets allow customers to customize their dishes much more easily, reducing the chance of a server placing a wrong order or missing a substitution. The food is still brought out by a server, who can also assist customers with the technology if needed. These tablets can also help make sure customers aren’t waiting an inordinate amount of time to place their orders once they’ve been seated.
This technology is not only giving the customer a more efficient and accurate ordering experience, it is also greatly reducing costs for the restaurant owner as less wait staff is needed during peak hours and kitchens are able to get orders instantaneously.
Some tablets even allow customers to pay at the table when they’ve finished their meal, again saving on the time it takes for the waiter to go back and forth from the table to take care of the bill.